Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website www.sunsibility.co.uk and served by Sunsibility Ltd. and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

 

Sunsibility’s Privacy Notice 21/05/2018


Introduction


The following privacy notice outlines how Sunsibility collects, uses, protects and transfers your personal data. Sunsibility designs and manufactures specialist uv protective garments and sells other sun protection related products online at https://www.sunsibility.co.uk

The data protection officer/data owner for the organisation is Angeli Jackson. You can contact the data protection officer/data owner by sending an email to info@sunsibility.com  or writing to Sunsibility Ltd, 88 Jasmin Road, Epsom, Surrey, KT19 9EA, United Kingdom.

 

Personal data collected

The personal data that we collect is:

  • Name
  • Home address
  • Email Address
  • Date of Birth
  • Phone number
  • Health information
  • We DO NOT store any financial information on our clients.

Purpose and Legal Basis for Processing Your Data

Sunsibility takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.

We need to obtain and process your personal data to provide you with our products and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive personal data from you (i.e. health status), the reason(s) for the request will be clearly given along with the purposes of the processing (i.e for the purposes of HRMC VAT exemption.) Explicit consent through an online screen will always be required for us to obtain and process this information.

Who is processing my data?

Sunsibility Ltd, 88 Jasmin Road, Epsom, Surrey, KT19 9EA are the data controller and processes your personal information for the purposes laid out in this privacy notice. Art of Data Ltd, The Studio, 47 Brooksby Road, Reading, Berkshire, RG31 6LZ, acts as data processor on behalf of Sunsibility only in cases of technical support, or troubleshooting is required by Sunsibility Ltd. Furthermore, Art of Data must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

Your personal data is processed to:

  • Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product.
  • Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change orders / appointments.
  • Collect health status information in order to sell our products.
  • Select relevant offers, promotions and information for you.
  • Estimate the number of customers we have.
  • Hold personal data that is required by law or to respond to legal process.
  • Hold in accordance with HRMC guidelines on VAT exemption status.
  • Store customer records.

 

Your rights as the individual

 

If your personal data is held by Sunsibility you hold particular rights over it.

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting Sunsibility’s Data Officer.

You also have the right:

  • To be informed of how your personal data will be used before it is collected.
  • To access your personal data and information on how your 
 information is used after it has been gathered.
  • To have personal data corrected if it is incomplete, inaccurate or out-of-date.
  • To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
  • To restrict processing, to ‘block’ processing of your personal data.
  • To data portability, having your data moved, copied or transferred from Sunsibility to another organisation in an easily readable format.
  • To object to direct marketing from us.

 

Process of collection

Your personal data is collected when you provide it to us through Art of Data software - our website, over the phone, in Sunsibility’s studio, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the Art of Data software platform as well as some level of paper record keeping. Sunsibility gives you access to information about your account and bookings through the website software, for the limited purpose of viewing and updating that information.

Children’s Privacy

Sunsibility does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact Sunsibility and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.

Data Sharing

Your personal data is shared only with Art of Data in cases that technical support and troubleshooting is required for the business. Sunsibility does not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws. We appreciate the sensitive nature of information our clients share with us and we do not sell or share this information for commercial gain.

Use of Data Processors

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.

Art of Data - Sunsibility use software provided by Art of Data

Art of Data privacy policy

Sunsibility uses SagePay as our payment gateway

https://www.sagepay.co.uk/policies

How Long Do We Keep Your Data?

 

Sunsibility retains your personal data for as long as necessary to provide you with our services as our client. Sunsibility is required under tax laws to keep your personal data for a minimum of 7 years. Where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.
  • Where processing is necessary for the establishment, exercise or defence of legal claims.

 

Transfers of personal information

 

When your personal data is processed through Art of Data software, all of it is held within the EU. Your information is processed by the Art of Data software and stored at the Bunker Sandwich Kent. During this process your data is encrypted in transit and at rest.

 

Consequences of not providing your personal information to Sunsibility.

 

In the event that you want to purchase a product from Sunsibility, certain personal information is required to enter into a contract with you. Sunsibility will not be able to enter into a contract with you to fulfil an attempt to purchase a product, if you do not provide your personal information.

As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to sell a product to you and for it then to be dispatched to you.

 

Safeguarding your Personal Data

 

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. Your connection to the Art of Data system uses a HTTPS Secure communication protocol and TLS security. This means all information passed to the Art of Data system is encrypted during data input and transfer to the server. Any paper files recording your personal data are destroyed at close of play on the same working day by authorised personnel. Employees are only assigned specific access rights and can only access the website software from secure terminals in the studio.

 

Complaints

 

In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Sunsibility or third parties used by Sunsibility, or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and also Sunsibility’s Data Protection Officer/ GDPR Owner.

Data Protection Commissioner, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
 +44 (0) 303 123 1113

Sunsibility’s Data Protection Officer/GDPR Owner

Angeli Jackson - Sunsibility Ltd, 88 Jasmin Road, Epsom, Surrey, KT19 9EA.

 

The Website

 

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

 

Use of Cookies

 

This website uses cookies to better the users’ experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

Performance Tracking Cookies

 

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html .

Cookie Name: “_ga”

Google analytics

__utmx __utmxx _ga _gat

Used by Google Analytics

Controlled by vendor

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If you don’t want to be tracked please install this browser Add-on https://tools.google.com/dlpage/gaoptout .

We use no other tracking cookies and would never share your data with any third party companies.

 

Strictly necessary cookies

 

Basket cookie

Name "UVProtectiveClothingbySunsibility"
Eg.
userid=710872829&Domain=https%3A%2F%2Fwww%2Esunsibility%2Eco%2Euk%2F
Just a random number

Microsoft ASP Session Management


ASPSESSIONIDCQQCRDRQ

 

Contact & Communication

 

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process, but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

 

Email Newsletter

 

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is not a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

 

External Links

 

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

 

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] .

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Changes to our Privacy Statement

 

We may change our privacy policy from time to time. Any changes will be posted on this page.

 

 

Resources & Further Information

 

Business address - Sunsibility Ltd, 88 Jasmin Road, Epsom, Surrey, KT19 9EA.

 

Testimonials

  • 27/07/2018

    I'm very pleased with the general performance , durability, comfort and breathability of these outstanding socks.

    (Hartlepool 02/07/18)
  • 27/07/2018

    Thank you so much for the gloves, they are beyond perfection, they fit like a glove!!!!!!

    (Norfolk 27/06/18)
  • 27/07/2018

    I was so pleased to find the website for Sunsibility. My husband suffers with his skin and has a predisposition for skin cancer.

    (Richmond 1/07/18)
  • 18/07/2017

    Angela Durrer

    "These hats are special- easy to pack and much admired."

    (Hampshire)
  • 14/07/2017

    Amanda Shaw

    Wow, amazing!!! For the first time in my life I've been able to swim abroad in the blistering heat and sunshine with my children and walk around in 31degree temperatures for a week without getting one single outbreak and I'm crying with gratitude at your amazing clothing and sun umbrella. Thank you thank you thank you, you've opened up world and I will forever be eternally grateful to you sunsibility!!! I will be advertising your company on my Face book support group page for people with PMLE (poly morphiic light eruption) where there are 1000 members all suffering and desperately trying to find some way to function in the sun. You are the answer!!! Amazing, just amazing!!! Thank you once again. Amanda

    (Upper Sundon)
  • 14/07/2017

    Suzanne Brain

    “I have universal vitiligo. I am 52 and my auto-immune condition started to show at age 3. I discovered Sunsibility last year when planning a trip to Jamaica. It was imperative for me to enjoy the freedoms of others with my 13 year old son...to snorkel over reefs and be safe from the sun. I bought a swimsuit similar in appearance to a wetsuit but thin, flexible and protective. I wore it to ride race horses into the Caribbean, to snorkel over the reef, to use the pool. It kept me cool and protected from the sun. The staff at Dolphin Cove wore similar suits and admired mine. My holiday was awesome and the most important thing for me was the wonderful memories of being FREE to explore the ocean with my boy...whilst looking pretty darned gorgeous at the same time, I might add! I am looking forward to wearing it next month to snorkel in the Adriatic. Thank you so much for your enabling service...I cannot recommend you enough!! With gratitude & love, Suzanne”

    (Bristol)
  • 14/07/2017

    Malcolm Haines

    “DPD delivered my hats yesterday. They are excellent. And your service is outstanding, too. Thank you for all your help in this matter”

    (Tiverton)
  • 06/10/2016

    Wendy Boland

    "Because of my extreme sensibility to UVA, I found the cape that you made for me incredible. I've used it in all sorts of circumstances. I live by the sea, so it is a great cover up when sitting at the beach, and I've used it on long car journeys (I'm disabled so have to sit in front with the driver!), around the house on hot days, and as a bed cover during the summer months. I just could not manage without it!"

    (Devon)
  • 22/09/2016

    J Giddings

    The clothes we have purchased from SunSibility have enabled our 7 year old daughter and us to enjoy a summer outside.

    (Solihull)
  • 22/09/2016

    Jenny Fullard

    I have been extremely pleased with the clothing I have purchased from Sunsibility. I have had many skin cancers removed due to the drugs I have to take following a kidney transplant. Wearing 50 UVA clothing when outdoors I feel I am doing all I can to protect myself.

    (Dorset)
  • 07/01/2016

    Mr Clatworthy, Taunton

    After I had viewed online the various hats that I was interested in I sent an email to SunSibility. In no time at all I had a reply that was very helpful and contained not only information on hats but also other helpful ideas on what might fulfil my needs.What struck me was the interest the person I was dealing with had in wanting me to feel satisfied with my enquiry. The excellent customer care was very refreshing, and I now have a top quality product as well. Top marks for SunSibility. When I wear my hat in Corsica and Sardinia I will grin.Mr Clatworthy, Taunton

  • 23/01/2015

    R G

    I have been wearing it daily when going out for the past week and I am finding it very comfortable and useful

    (West Sussex)
  • 11/12/2012

    Clare Hill

    It went perfectly with my outfit and, because the colours were so great, it went with loads of my other clothes so there was hardly a day it didn’t get worn!

    (Barnet, Herts)
  • 21/03/2012

    Else Merete Callesen

    First of all thanks to SunSibility for a very good service and good first time experience. My new hat and suit has made it possible for me to go on summer vacation.

    (Denmark)
  • 23/12/2011

    Elaine Smith, Preston

    I was so pleased with the suit, it was really comfortable to wear and surprisingly cool. I now feel that thanks to Sunsibility and the Stingray suit, I can go on holidays to the Tropics without a worry; whereas after the issue I had with Melanoma, I had thought I'd never be able to go to places like that again. I could enjoy all the water sports without a care of sunburn and it's potential skin hazards.

    (Elaine Smith.)
  • 26/10/2011

    RJ, Stratford-on-Avon

    With the sun hot and high all day, it made all the difference for my wife.

  • 31/08/2011

    Tracey Newman, Worcester

    "SunSibility Clothing enabled me to work - Very Happy "

    (Tracey Newman, Worcester)
  • 31/08/2011

    Bridgette Whitmore

    Really Pleased, This gave my mum a new lease of life on holiday

    (Bridgette Whitmore, Little London)
  • 18/08/2011

    Konstantionos, Athens

    You do everything to keep the customer satisfied.

    (Konstantinos, Athens)
  • 15/07/2010

    Rebecca Davenport

    I was very impressed with the sun protection they provide. I felt absolutely safe, and at the same time, the fabric was cool and comfortable. The breeze passed through easily, making them very pleasant to wear. Companies like yours are a god-send to me, and I would be happy to help spread the word.

    (Sheffield)
  • 04/07/2010

    Julia Rose ( Fiji )

    Have recieved the order and very pleased with the umbrellas ! Many Thanks x

    (Fiji)
  • 01/06/2010

    Lynn, Essex

    Comfortable, light, washes well & doesn't need ironing-what more could you ask ?

    (Essex)
  • 25/05/2010

    Raven Draikini

    I nearly had kittens when I saw your fabulous range of clothing, my only problem is what to choose, now I'm gagging at the bit to get it ordered!

    (North Yorkshire)
  • 06/02/2010

    Alan Summers

    Keep doing what you do please. These gloves have made a huge difference to my life !

    (Warminster)
  • 18/01/2010

    Elaine Davis, Berkshire

    Excellent service, beautifully presented, an exemplary 'package' Fashionable & Stylish Armour - Able to face Mr Sun with Confidence !!

    (Berkshire)
  • 16/01/2010

    Wendy Elsmore, Fashion Expert on ITV'S This Morning ( May 2008 )

    This company, absolutley amazing...Take a look you'll love them - Brilliant !!

    (Fashion Expert on ITV'S This Morning )
  • 16/01/2010

    Mary Curran

    Thanks, I am really pleased with my dress. The colour, fit and length are great. Your Sun Protective clothing has been wonderful over the years in allowing me to enjoy the sunshine.

    (Glasgow)
  • 15/01/2010

    Christine Maier

    Very good fit, lovely colour and cut, Outstanding service !

    (London)
  • 15/01/2010

    Diane Martey

    Fantastic customer service, speedy delivery & excellent great value products

    (London)
  • 01/01/2010

    Katherine Kelly from Coronation Street

    Can't begin to tell you how brilliant your products are and how amazing you've been

    (Coronation Street)
  • 26/08/2009

    A Nicholson

    They are comfortable, wash up brilliantly, great fit and best of all don't need any ironing !

    (Carshalton, Surrey)
  • 19/08/2009

    Stephanie

    Hi Angeli, my hat just arrived, it's fabulous ! Exactly what I was looking for !

    (Notting Hill, London)
  • 01/08/2009

    Anna Pugh

    One of the best weeks of my life ! It felt like being let out of a cage.

    (Bedford)
  • 22/05/2009

    Claire Walker

    I spent the whole holiday wearing my SunSibility clothes and couldn't be happier.

    (Bedfordshire)
  • 09/02/2009

    Jenny Stevens

    I have been sunsensitive for my whole life and it has been a daily struggle but I have now found the solution !

    (Dubai)
  • 17/01/2009

    Tina Chandler

    Showed it to many doctor friends.

    (Southampton)
  • 18/06/2008

    Janey Lee Grace ( writer & presenter ),

    I have just found a wonderful company called ‘sunsibility...’

    (www.imperfectlynaturalwoman.co.uk)
  • 15/05/2008

    Wendy Elsmore, Fashion Expert on ITV'S This Morning ( May 2008 )

    This company, absolutley amazing ! Take a look you'll love them - Brilliant !!

    (ITV'S This Morning )
  • 20/03/2007

    Steve Williams

    We got the suits yesterday and the kids love them !

    (Florida)
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