How can i get in contact with SunSibility?
0044 (0)208 224 2299 ( 10am - 5 pm out of these hours please feel free to leave a message on the answering machine)
Email : firstname.lastname@example.org - Do title the email with your subject matter and a member of staff will get back to you within 24 hours.
Does the fabric protect from UVA & UVB Rays ?
Yes it certainly does please feel free to take a look at our fabric information page for further detail. - http://www.sunsibility.co.uk/about-sunsibility/fabric-information/
What is the fabric made from?
The fabric has a built in sun protection factor of 50 and is composed of 20% Lycra and 80% Nylon so it’s extremley breathable. It is also chlorine resistant, seawater tested, quick drying and machine washable at 40 degrees.
To what standards does the fabric comply?
The Italian fabric SunSibility uses complies by the Australian & New Zealand standards 1996 - The standard AS / NZS 4399: 1996 classifies the degree of protection in terms of SPF ( Sun Protection Factor ).
How is the fabric classified ?
SunSibility’s fabrics are all UPF50+ meaning UPF 50 is the MINIMUM a colour will hold in many cases it can be as high as UPF 100. 10 Minutes x UPF ( Previously SPF ) 50 = 500 Minutes or approximately 8 HOURS protection against the UV rays. UPF testing involves exposing a fabric to ultraviolet radiation (UVR) and measuring how much is transmitted through the sample. Different wavelengths of radiation in the UVR spectrum have different effects on human skin and this is taken into consideration when calculating the UPF rating.
Factors that contribute to the UPF rating of a fabric are: -
• Composition of the yarns (cotton, polyester, etc) * The SunSibility collection is made with stretch fabrics from specialist material that is composed of 20 % Lycra and 80 % Nylon.
• Tightness of the weave or knit (tighter improves the rating) SunSibility’s fabric is all constructed as a tight knit.
• Colour (it is thought that darker colours are generally better but even our white is well above the SPF 50 rating. ) All colours carry a minimum of UPF 50+
• Stretch (more stretch lowers the rating this is considered during testing and our garment are generally loosley cut although made with stretch fabrics )
• Moisture (many fabrics have lower ratings when wet) SunSibility's fabric is mostly used for swimwear we have simply utilised the very functional fabric to have a different end use but still great for going in and out the water. Chlorine and Seawater tested.
SunSibility's fabrics are all tested for the above and PROUDLY have a classification UPF 50+
Does every single product SunSibility sell have protection in it?
SunSibility’s own clothing range supplies an SPF of 50. Some of our accessories do not contain a sun protection factor for example our lace parasols, however we can line these with our sun protective fabric so it can be protective. We do also sell products from other companies that may not all be sun protective so ensure you read the description before you buy.
If the fabric is lycra are the clothes quite tight fitted?
No, all of our designs are very loosley cut unless stated ‘fitted’. If you are inbetween sizes ie 12/14 we would recommend you order a 12. If you would like guidance on sizing please do get in touch, we are here to help.
How much protection does the fabric offer?
The fabric offers excellent protection preventing 97.5% of UV rays. We also offer a double ply option on certain items where we double the fabric. This is something we would only really recommend if you are severley sensitive to UV Rays, maybe if you suffer from Xeroderma Pigmentosum. Please contact us if you wish to discuss this option.
What type of sun sensitive conditions can be improved / controlled or assisted with SunSibility or sun protective fabrics?
SunSibility works very closely with many organisations to create new designs and constantly evolve our range. These organisations include Lupus UK, The Vitiligo Society, The Albinism Fellowship, XP Support Group, BASC (British Association of Skin Camouflage), British Red Cross, The British Porphyria Association and The National Eczema Society. We aim to help assist in a quality hassle free day to day life. Offering stylish solutions to staying safe in the sun.
Can l go in the sea / swimming pool with your clothes?
Yes, our clothing is Chlorine and seawater resistant, however we would not recommend this with items with alot of fabric as it will become heavy - T-shirts, leggings, shorts.
Can I machine wash my garment?
Of course! its machine washable fabric at 40% and quick drying perfect for travelling and holidays.
How many Colours are available?
We have 24 fabulous shades available for 2015/2016. Please click on your items to view these colours in greater detail.
Its difficult to see the colours on screen, can you send me a sample ?
We are always happy to send out fabric swatches on request, do get in touch specifiying 'ALL' or indeed the colours you would like and we shall pop them in the post to you.
Can I have my top made a certain length?
Yes, please advise at time of ordering but do be sure made to measure is a non refundable / not credible service as they are not resellable.
Can you alter your products or change designs to suit my needs?
SunSibility offers a minor alteration service on its garments £5.00 per alteration ( i.e £5 per hem, £5 per sleeve )
It is also possible for designs to be changed slightly to suit the needs of a customer as all SunSibility products are made to order. Made to measure services are non - refundable.
We can work with you on designs if you wish for a bespoke service. This is based on an hourly fee.
How long does it take for an order to be delivered?
All SunSibility orders are dispatched within 28 days. Each item is individually made to order which does take time however if you do have a specific date you require the items by we do always try and meet requests. Do always ask.
Many other items i.e hats, glasses etc can be dispatched quicker. We do provide a time guide below each category heading.
Can I have my delivery within the next two weeks?
In many cases Yes, if you do have a specific date by which you need your goods, please notify us at point of ordering and every effort will be made to meet your request. You can always contact us prior to placing your order to make sure we can deliver in time.
I have only received part of my order?
Many of our items are dispatched direct from suppliers. To ensure you receive everything as quickly as is available your order maybe fulfilled in several deliveries. Do be assured that your other items are on there way.
Can I come and visit your showroom?
Absolutley we love to see our customers. Visits are by appointment only. Please call us on 0208 224 2299 or e-mail us email@example.com to put a date in the diary.
What are the size ranges available?
*Kid’s collection ranges from 0 months – 15/16 Years
*SunSibility Womenswear ranges from sizes 8-22
*SunSibility Menswear ranges from sizes Small to XX Large
* Our gloves range from baby to adult sizes.
Whats the Postage within the UK?
The postage is as followed: *£6.95 - For a standard order. >br> *£15.00 when ordering Window Film.
Do you deliver to Ireland, if so how much?
Yes thats no problem, Northern Ireland is classed as UK £6.95 and Republic of Ireland is classed as Europe £12.00
Do you sell overseas ?
Absolutley sun protection is neither regional or geographic so wherever you are in the world we will deliver !
I live in Fiji what would packaging cost me?
Zone 2= £17.00
Is it safe to shop online at your store?
SunSibility offers guaranteed secure online shopping through SagePay and PayPal.
Do SunSibility do refunds?
Of course we wish you to be happy with any items you have purchased from SunSibility. If for any reason you wish to return any goods you will be given a refund for the total amount less postage. This does not apply to specially made to measure items or garments and accesories that are double plyed in fabric on request. These are non-refundable. Please refer to our terms & conditions of sale http://www.sunsibility.co.uk/terms-and-conditions-of-sale/
How long are Credit notes available?
If you have been issued a credit note these are valid for six months from date of issue but can be extended on request.
Does your delivery require a signature ?
Yes in general all our deliveries require a signature we can always notify you on request at point of dispatch to see if the date is convenient, alternativley we can deliver to an alternate address or place of work.
I have a discount code how do I use it?
Please enter code at checkout if you are placing your order online or Quote the code if ordering on the telephone.
What size is the UV Filter Film sold in?
Our UV Window Filter Film is sold in rolls of 60 inches by 5ft, If a client requires more, the film would not be cut it would be left continuously on the roll, unless otherwise requested.
Can my car be fitted with dermaguard UV filter film?
Yes, Dermaguard filter film can be placed on all car windows for medical purposes. But we now recommend AU85 as it shrinks better when applied to cars. You will require a letter from your doctor as confirmation.
I would like to return an item where shall i send it to ?
To return items for an exchange or credit note please post to the appropriate address below.
For our third party products we send direct back to supplier.
Please include a covering note along with your name and reason for return.
SunSibility - Angeli Jackson 88 Jasmin Road Epsom Surrey KT19 9EA
Stingray Products - Customer services PO Box 624 Weybridge KT13 3DF
Wallaroo Headwear - Jane Forcellati Litton House Saville Road Westwood Peterborough PE3 7PR
Rob Mcalister Umbrella - Vicky Gough Unit Q4 Cherrycourt Way, Off Stanbridge Road Leighton Buzzard Bedfordshire LU7 4UH